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Customer Success Manager
Environmental compliance, simplified!
Evnia, a consulting firm specializing in environmental compliance, has been a leading reference in Canada since 2005 for Extended Producer Responsibility (EPR) and producer fees reporting. Using the best available technologies on the market and the expertise of our ecofiscalists, we help our clients meet their environmental obligations with unmatched efficiency.
Why join the Evnia team?
By joining Evnia, you will help simplify processes and ensure our clients’ environmental compliance concerning their obligations. Innovation and creativity are encouraged. You will thrive in a stimulating environment where your bold ideas will not only be heard but also put into practice. It’s an opportunity to push boundaries and leave a lasting impact!
A Dynamic and Creative Key Role
We are currently seeking a Customer Success Manager whose main mission will be to build strong relationships with clients to ensure they receive services that meet their expectations. Acting as a trusted advisor, you will promote client satisfaction, loyalty, and growth by aligning their needs with strategic solutions. Reporting to the Business Intelligence Director, you’ll be surrounded by a passionate team and have the opportunity to collaborate in promoting the company and our eco-fee management service.
Additional benefits:
- A 35-hour work week.
- Flexible schedule and a generous remote work policy (minimum one day per week at our Mirabel office) reflecting our commitment to work-life balance.
- Unplugged periods for concentration work.
- Attractive group insurance plan.
- Team-building activities and a fun team environment!
Your Main Responsibilities
- Guide clients through their journey, ensuring smooth onboarding and proactively resolving issues.
- Build strong, lasting relationships based on trust and long-term satisfaction.
- Maximize retention and growth by monitoring client health indicators (post-onboarding and annual surveys), anticipating risks, and identifying development opportunities (e.g., adding programs).
- Represent the client’s voice internally by sharing needs and feedback with the compliance team to improve services.
- Track and analyze results, presenting key performance reports to inform strategic decisions.
- Actively participate in the company’s social and environmental initiatives.
- Be part of a B Corp sub-committee to ensure our social and environmental performance.
- Work closely with the B Corp committee to ensure continuous improvement in its department’s social and environmental responsibility.
- Contribute ideas and involvement to the company’s sustainable development.
- Collaborate in defining social and environmental objectives to reduce our impact.
To excel in this role, we are looking for someone with the following qualifications:
- Studies in business administration, communications, or a related field.
- Minimum of 3 years’ experience in customer success, account management, or a similar role.
- Excellent command of English and French (spoken and written).
- Strong proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Knowledge of a specific industry (e.g., agri-food, pharma, etc.) is an asset.
- Familiarity with Canadian Extended Producer Responsibility programs is an asset.
Additionally, our ideal candidate possesses the following skills:
- Is autonomous and takes initiative.
- Can manage multiple clients and priorities in a dynamic environment.
- Has impeccable communication skills.
- Solves problems while maintaining strong interpersonal relationships.
- Sees every challenge as an opportunity for growth.
Ready to advance towards a greener career?
Apply or send your application to rh@evnia.com.
At Evnia, respect for others is central to our values, and we are committed to diversity and inclusion. We strongly encourage Indigenous, racialized, disabled, gender and sex-diverse individuals, and/or those with intersectional identities to apply. We believe that an inclusive work environment that promotes equal opportunities and respects diversity is essential to the well-being of our employees.